6200 Babcock Blvd, Pittsburgh, PA 15237

Refund policy

 

RETURN POLICY

We know that not every purchase will fit and returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, if you have any questions, please contact us via email at shop@northwayshoes.com or call (412)367-7977.
  • Shipping will not be refunded on any returned items and return shipping cost is the customer's responsibility when shipping items back to us.
  • We do not offer refunds, only store credit. store credit will be issued via a code sent to your email within 1-2 business days after receiving your return. You will then enter this code at checkout for your next purchase. Store credit never expires.
  • Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
  • Return items must be postmarked within 14 days of receiving your order. Any returns postmarked after 14 days of the date you receive them will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back. 
  • Returns must be received in original, unused condition with tags attached.  
  • Clearance items are final sale and are non-returnable. We enforce this policy strictly and store credit will not be given for returned items marked as clearance, doorbusters, deals, or sale items. 
  • If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
Store credit is issued within 5 business days of the return arrival. You are notified via email that store credit has been issued. 
Any items rejected for a return will require a reshipping fee. If we do not receive the reshipping fee in 5 days, we will donate the item(s) to charity.

Returns should be addressed to:
Northway Shoes
6200 Babcock Blvd
Pittsburgh PA 15237

Please include your invoice or a note with your name and order # along with the items being returned.

 

EXCHANGES 
Due to the limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department.

 

Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.
If you have any questions regarding our shipping & return policies, feel free to email us at shop@northwayshoes.com or call (412)367-7977. Thank you again for your business!

 

Thank you,
The Northway Shoes Team


Northway Shoes and Repair
412-367-7977 
www.northwayshoes.com